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Privacy Policy

Smart Repair Guys is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.smartrepairguys.com, contact us, or use our services.

1. Who we are

This website is operated by Smart Repair Guys, a mobile car body repair service based in Manchester. The website lists the business contact details as:

Smart Repair Guys

Phone / Text: 07463 742 803
Email: smartrepairguysmcr@gmail.com

For the purposes of UK data protection law, Smart Repair Guys is the data controller of the personal information you provide to us.

2. What information we collect

We may collect and process the following personal data:

  • Your name

  • Your phone number

  • Your email address

  • Your address or postcode

  • Details about your vehicle and the repair work you require

  • Photos or videos you send to us for quotation purposes

  • Payment information where relevant

  • Records of calls, emails, messages, or social media enquiries

  • Technical information about how you use the website, such as IP address, browser type, pages viewed, and device information

3. How we collect your data

We collect information when you:

  • Fill in a contact or quote form on the website

  • Call or text us

  • Email us directly

  • Send us photos of vehicle damage for a quote

  • Contact us through social media

  • Use the website

The website states that customers can request quotes by phone, text, email, and by sending pictures of vehicle damage, and also references social media channels including Twitter and Facebook.

4. How we use your information

We use your personal data to:

  • Respond to enquiries

  • Provide quotations

  • Arrange and carry out repairs

  • Communicate with you about bookings or appointments

  • Process payments

  • Provide customer support

  • Keep records of work completed

  • Improve our website and services

  • Prevent fraud or misuse

  • Comply with legal or regulatory obligations

5. Our lawful bases for processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Contract – where we need your information to provide a quote or carry out agreed repair services

  • Legitimate interests – to manage enquiries, improve services, and run our business effectively

  • Legal obligation – where we must retain or disclose information to comply with the law

  • Consent – where you have clearly agreed, such as for optional marketing communications or certain cookies

6. Quotes, images, and vehicle information

Because Smart Repair Guys offers quotations for bodywork damage and asks customers to send photos of vehicle damage, we may process images you send to assess the condition of your vehicle and provide an estimate.

Please avoid sending unnecessary personal information in photographs. If an image includes number plates, addresses, or other identifying information, we will only use it for quotation, booking, or service-related purposes.

7. Payments

The website states that Smart Repair Guys accepts payment by major credit and debit cards, cash, and in some cases cheques.

We only use payment information as needed to process transactions and maintain financial records. We do not store full card details on our website unless this is explicitly supported by a secure third-party payment provider.

8. Marketing

We may use your contact details to respond to your enquiry or send service-related communications.

We will only send marketing emails, texts, or promotional messages where we are allowed to do so by law or where you have given consent. You can ask us to stop marketing communications at any time by contacting us using the details above.

9. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the site, and help us improve performance.

Cookies may include:

  • Essential cookies required for the website to function properly

  • Analytics cookies to help us understand website traffic and usage

  • Preference cookies to remember settings or choices

If the site uses non-essential cookies, these should only be placed with your consent. You should make sure your website cookie banner matches the tools actually in use.

10. Sharing your information

We do not sell your personal data.

We may share your information with trusted third parties where necessary, such as:

  • Payment providers

  • IT and website service providers

  • Hosting providers

  • Accountants or professional advisers

  • Legal or regulatory authorities where required

  • Service partners or subcontractors where needed to deliver your booking

Any third parties processing data on our behalf must do so securely and only for authorised purposes.

11. How long we keep your data

We only keep personal data for as long as necessary for the purposes it was collected, including:

  • Managing enquiries and quotations

  • Carrying out repair work

  • Handling complaints or guarantees

  • Meeting legal, tax, and accounting obligations

The website states that repairs are guaranteed for one year, so relevant job records may be retained for at least that period where appropriate.

12. How we protect your data

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, misuse, loss, or disclosure. However, no internet transmission or storage system can be guaranteed completely secure.

13. Your rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data in certain circumstances

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details in this policy.

14. Third-party links and social media

The website includes links to third-party platforms such as Facebook and Twitter.

If you follow links to external websites or social media platforms, their own privacy policies and terms will apply. We are not responsible for the privacy practices of third-party sites.

15. Children’s privacy

This website and our services are not intended for children, and we do not knowingly collect personal data from anyone under 13.

16. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal obligations. Any updates will be posted on this page with a revised “Last updated” date.

18. Contact us

If you have any questions about this Privacy Policy or how your personal data is used, please contact:
Phone / Text: 07463 742 803
Email: smartrepairguysmcr@gmail.com

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